If you have developed a close relationship with your Client, your Client relies on you to discuss his hopes, fears and goals. He trusts you with personal information and asks for your opinion on family matters. You probably know this Client more intimately than any other professional in his life. For the 20% of your clients that you care deeply about, what do you do for them when life's daily struggles have become too much? Many financial professionals wish they knew what you are about to learn...
Do you have clients who you are worried about? Does your Client have: Adult children live out of state? Adult children live nearby but have busy lives? Children who don't get along with each other? No children? Some new acquaintances who have begun to "help out"? Needs that are not being met and could make your client vulnerable? Is your client prone to purchase other financial products or attend seminars? Here are some safety tips to avoid financial elder abuse for your clients.
The answers to the above questions can help you determine if your clients are safe and living well. Knowing the answers will help you reduce your liability and retain the client when her circumstances change. Your quarterly follow up visits and annual overview are great opportunities to help your client keep his estate plan up to date.
You can really help this client by guiding him through the Estate Planning process. Help the client begin by encouraging him to contact a reputable Estate Planning Attorney. When the client is ready to name a Successor Trustee, have a list of Professional Fiduciaries with whom you are acquainted or with whom you have worked. You can help the client choose by assuring him that a Professional Fiduciary, acting as Trustee and Executor, will help to ensure the continuity of the client's plan, as you and he have developed it. If the clients trust goes to a bank or trust company, you may no longer have the opportunity to manage for him. If your client is in denial about how their family members may deal with these issues, ask them to watch a short video on the topic.
If your broker/dealer has a trust company, be sure that it meets your standards for client care and attention, or be willing to supplement with your own services to the client. If you have ever considered changing your broker/dealer relationship, this may be worth considering - whichever company you work with, or if you are an independent, the Professional Fiduciary can rely on you to continue managing the client's funds, just as the client did.
Once named as Successor Trustee, a bank or trust company has its own investment department which, regardless of service or performance, will manage the clients funds, once the trust document becomes effective. Learn more about potential fiduciaries in "Who Needs a Professional Fiduciary?".
A Professional Fiduciary (like Jane Lorenz and Marguerite Lorenz),working independently, has the flexibility and responsibility to select the best financial services resource for each trust she manages. At Lorenz Fiduciary Services, we will never sell financial products, as we always rely on the expertise and professionalism of the financial advisors we work with. The cases we manage either come with a financial advisor, or if the client did not have one, we hire a financial advisor once we become trustee. The financial advisor is asked to produce an Investment Policy Statement for us. We work through the plan together and we keep you, our financial advisor informed as to financial changes such as medical costs, client needs and subsequent additions to the investment portfolio (such as proceeds from real estate).
Take action to keep your clients over the long term:
Discuss the future beyond retirement; what gives the client a sense of purpose?
Collaborate with Estate Planning Attorneys and Professional Trustees
Quarterback the Estate Planning Process
Introduce Clients to Professional Fiduciaries Client completes Estate Plan Documents with Attorney Follow up is scheduled with Fiduciary and Client Continue working with Client
When Client is no longer able, work with Successor Trustee
Have you gone beyond your customary scope to serve this client? Such as...
Preparing checks for the clients signature
Arranging for caregiver services
Buying groceries
Taking the client to the doctor
Worrying over what will happen next
Filing the clients important papers
Feeding the dog
Your client is depending on you to help him make good decisions the right way. Be there to consult with him and to complete the process.
Once the estate plan is done, you can count on Jane and Marguerite, as the named successor trustees, to work together with you and the client in the following ways when we are named (as Successor Trustee, Executor, POA Finance) and before the trust is active:
We keep your clients file up to date, at no charge to them
We visit with the client once a year, at no charge
Once the Trust is active, we work with you as professional team members:
We continue working with you when the client becomes incapacitated or resigns as trustee
We work with you to complete our distributions after death and/or